Post summary :
Every business wants stellar sales figures. Smart sales managers follow a well-defined sales process. They keep modifying their sales techniques with continuous assessments. With the growing market competition, simply following sales techniques is not enough.
An automated CRM for small business is required for a sales professional to generate and nurture maximum leads.
What’s a sales process? :
A sales process consists of the steps followed by a sales professional to connect with a buyer from the awareness stage of the sales funnel to closing the sale.
Selling gets more and more challenging as your business grows. As the number of people in your list of customers and your list of potential clients increases, it becomes difficult to manage sales activities. As a forward-thinking company, you need to anticipate the needs of your customers as well as your sales teams.
How are they going to manage follow-ups with new leads while catering to the needs of existing customers? Automation is the answer that can support your sales team to manage growth in a systematic manner.
You can plan your sales promotion using a sales automation software such as CRM software. India has several small businesses who utilise CRM software to manage leads and improve their sales process as they scale up.
The capabilities that you can get from an automated software to manage sales process can help you to enhance the customer experience of your current customers and sustain their loyalty too.
10 reasons you need a sales process:
Here are 10 reasons why you need an intelligent sales process to drive your sales.
1 . Eliminate inefficiencies :
In your sales process, you may come across actions that are no longer useful or are ineffective. Take out those actions from your sales process with the help of a CRM software that automates your sales funnel.
Also, the lack of communication can create problems while managing leads in a manual sales management process. CRM system automates lead planning, lead distribution, lead nurturing and many other sales activities.
2. Always stay on track :
You do not want your sales team members to keep coming back to their manager to find out what to do next. To enable your sales professionals with the capabilities to attract and convert leads, you need to give them a clear roadmap.
A CRM for small business can assist your team with the accurate steps to achieve each sales milestone. Accordingly, your sales team members can take further steps as per your business goals.
3. Utilise the talent of your sales professionals :
Save time and money spent on manual tasks by your sales staff. Automate your sales processes. However, simply automating a sales process won’t get you results. Your sales professionals are talented. Give them the freedom to employ their creative strategies to improve your sales strategies.
4 . Step into your consumer’s shoes.
Create a sales process based on your customer needs and not what you think your customer may want. Research about your customer’s buying journey. Find out who your customers really are and how do they prefer to buy your product/service.
Based on your research, create customer profiles and develop sales plans to address the needs of those customer profiles. Research shows that companies who think about delivering customer experience enjoy better revenue than businesses who don’t.
5. Gain more qualified leads :
As per a market survey, generating high-quality leads was among the top challenges faced by B2B businesses.
6. Improve forecasting and revenue :
With CRM software for small business, get clear insights on your sales performance. The software automatically draws insights from your existing data to give you accurate sales forecast figures. You can take crucial sales decisions based on these insights and enhance your business revenue.
7 . Don’t ever miss a follow-up :
To convert maximum leads, you need to follow-up with your leads. Missing this critical sales step can lead to loss of sales leads.
Sales Automation gives a structure to your sales process. It highlights the follow-up step to the sales professionals in your team. Additionally, there are templates in CRM software for your team members to quickly send a follow-up communication.
You can score leads and enjoy several benefits using CRM software.
8 . Provide a better customer experience :
Sales professionals sometimes tend to push potential customers to perform a desired action. Pushing leads too much can annoy them. Instead, an intelligent CRM software tells your sales team members the right time to interact with a buyer in their buyer’s journey.
The result? You give your potential customers a smooth buying experience and your happy customers give you more business as returning customers.
9. Onboard newbies in sales with ease :
You may have new sales team members joining your team as your company grows. With an automated sales management software, you will be able to easily absorb the new recruits into your sales process.
The step-by-step process of an automated sales management system will guide your sales professionals to correctly follow your sales process. This way, your team will avoid errors that can cost you potential customers.
To conclude, acquiring new customers and maintaining existing customers requires a well-defined sales process. To manage customers efficiently, you need a CRM software for small business.
You may have a team of excellent sales professionals in your team. How to make the most of their talent? Give them a smart CRM system to save time and nurture leads smoothly.
Here are some key benefits of sales automation for your business:
- Create an effective sales process with CRM software.
- Minimise customer retention costs with improved customer experience,
- Enjoy customer loyalty and referrals from happy customers.
- Boost your sales revenue with more sales conversions.
- Reduce the number of steps in your sales funnel by removing the inefficient steps.
To put things in perspective, you need to answer the following questions to find solutions to improve your sales process:
How many steps do your manual or semi-automated sales process have?
Do you lose customers often because of ineffective communication?
Are your sales goals aligned with your customer expectations?
If you are facing issues due to manual or semi-automated sales processes, think about a reliable CRM software. You can explore iNext CRM to solve the challenges faced by your sales team.
To discuss your CRM needs, contact 7208798257.