Support System

Elevate Your Support Experience with iNextCRM's Advanced Ticket Management

Streamline, Automate, and Collaborate for Effortless Support Ticket Handling

Globally Trusted Technology Partners

Centralized Ticket Management Center

Streamline support with a centralized ticket management center, integrated web forms, and email synchronization.


Create, edit, and delete tickets as needed to effectively manage customer support requests. iNextCRM allows you to handle an unlimited number of tickets, ensuring efficient support ticket management.

Web2Ticket Form

Integrate a ticket form on your website using the Web2Ticket Form feature. This allows customers to submit support tickets directly from your website, streamlining the ticket creation process and enhancing the customer experience.

Sync from Email

Automate ticket creation and workflow by synchronizing emails from your designated support email ID with iNextCRM's seamless email integration.

Save Time and Improve Productivity

Enhance Efficiency and Collaboration: Predefined replies and seamless ticket-to-task conversion optimize response time, streamline support, and drive effective issue resolution.

Predefined Replies

Create predefined replies to common customer inquiries, saving time and effort when responding to tickets. This feature enables you to provide consistent and efficient support while ensuring accurate and professional responses.

Convert to Task

Seamlessly convert tickets into tasks when necessary. This feature facilitates smooth collaboration between support teams and other departments, ensuring effective resolution of customer issues.

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Do More with iNextCRM Ticket Management System

Efficiently handle tickets with advanced filters, bulk actions, merging capabilities, and comprehensive ticket features. Customize your ticket workflow, streamline communication, and ensure seamless support with iNextCRM's versatile ticket management system.

Advanced Filters

Easily filter tickets based on status, assignee, and other relevant criteria. This feature enables you to quickly access specific sets of tickets, improving response time and prioritization.

Bulk Actions

Take actions on multiple tickets simultaneously, such as deleting tickets, changing their status, assigning them to different departments or priorities, and more. This feature streamlines ticket management, saving time and effort.

Merge Ticket

Consolidate duplicate or similar tickets by merging them into a single ticket. This functionality helps eliminate redundancy, improve ticket organization, and enhance overall support efficiency.

360° Ticket Features

Access a comprehensive set of ticket features, including the ability to add notes, set reminders, view related tickets, and create associated tasks. These features enhance collaboration, organization, and communication within your support ticket management process.

Ticket Master

Utilize the Ticket Master functionality to set up departments, services, priorities, statuses, spam filters, and more. This allows you to customize and streamline your ticket management workflow according to your business requirements.

Support Department & Type

Effortlessly create and customize departments and ticket types that align with your organization's unique needs. Assign dedicated email IDs to each department, streamlining communication and ensuring efficient ticket management within iNextCRM.

Cloud-Based CRM System
with Easy Extension & Support

Unlock the full potential of your business with iNextCRM's cloud-based CRM system.

150 +

Extendable Addons

Seamlessly extend the functionality of your CRM with our extended add-ons, including marketing and operational capabilities, tailored to meet your specific needs.

20 +

Optimization Service

Let us handle the heavy lifting. Our team will work tirelessly to optimize your processes and automation, ensuring maximum efficiency and productivity.


Hand-Holding Support

We're here to guide you every step of the way, providing personalized assistance and resolving any queries or challenges you may encounter.

Built by Agency for Agency

Unparalleled Benefits

Built by an Agency.
For Agencies.

Most Agency Founders spend sleepless nights just keeping the lights on - scaling the agency never ends up becoming a priority between recurring client and sales calls.

iNextCRM changes that.

  • Scale Your Business
  • Effective Team Management
  • Seamless Remote Work
  • Manage Business on the Go
  • Become an Industry Leader
  • Increased Client Retention


What They Say About Us

Dynamically initiate market positioning total linkage with clicks-and-mortar
technology compelling data for cutting-edge markets.
Siddharth Chaudhary Siddharth Chaudhary

Siddharth Chaudhary

Founder & CEO

iNextCRM has completely transformed the way we manage our customer relationships. With its intuitive interface and powerful features, our sales team has seen a significant boost in productivity and efficiency. It's truly a game-changer!

Siddharth Chaudhary
Ritam Bhatnagar Ritam Bhatnagar

Ritam Bhatnagar


iNextCRM has been a lifesaver for our customer service team. Its comprehensive ticketing system and automated workflows have enabled us to provide exceptional support to our clients. The result? Improved customer satisfaction and a significant reduction in response times.

Ritam Bhatnagar
Shivangee Mehta Shivangee Mehta

Shivangee Mehta

Founder & CEO

iNextCRM is an all-in-one software for managing the entire client life-cycle, including leads, customers, invoices, proposals, and payments, all in one convenient platform. One of the standout features is the ability to effortlessly create captivating proposals. The best part is being able to send proposals directly from the iNext CRM dashboard while effectively managing my clients. The constant introduction of new features by the iNext team keeps me excited and engaged. I'm absolutely loving it!

Shivangee Mehta
Aman Sharma Aman Sharma

Aman Sharma

Business Owner

As a small business owner, I needed a CRM solution that would scale with my growing business. iNextCRM has been the perfect fit. Its flexible customization options and seamless integration with other tools have allowed me to tailor it to my specific needs. It has truly been a catalyst for our success.

Aman Sharma
Vikram Lal Vikram Lal

Vikram Lal

Founder & CEO

Managing my own business used to be a complex ordeal until I discovered iNext CRM. This all-in-one tool has simplified everything for me, providing a seamless experience. The Support team is highly responsive, and the development team works swiftly to introduce exciting new features. I am truly grateful to Priyanka and her team. Thank you for making my business journey easier!"

Vikram Lal
Hanshika Shah Hanshika Shah

Hanshika Shah

Marketing Director

Before discovering iNext CRM, our invoicing process involved using Word, relying on calendars for due-date reminders to clients, and even using pets to send proposals. With iNext CRM, we can now seamlessly manage all these tasks from a single platform, while also gaining valuable insights that enhance our efficiency. As a result, we have experienced a remarkable 15% increase in revenue realization speed. iNext CRM has truly transformed our operations for the better!

Hanshika Shah

Integrated with 20+ Popular Technology Platforms


Effortlessly trigger transactional SMS


Set up and manage Zoom meetings


Personalized marketing email campaigns


Receive International Payments


Select files directly from your Dropbox account


Sync your Google Calendar with iNextCRM

Google Drive

Effortlessly access and manage your files

Do You Want to explore more Integration?

Why iNextCRM

Why Choose Us

Why Onboard to iNextCRM?

Experience the power of streamlined lead management with iNextCRM. Our robust software empowers your business to efficiently capture, track, and convert leads into loyal customers, driving your growth and success.


Higher Predictability


Saved Per Day
Per User


Higher Conversion Rate


Higher Retention Rate

Frequently Asked Questions (FAQ)

Your Questions, Answered for Efficient Online Ticket Management Software

iNextCRM's centralized ticket management center streamlines support by providing a unified platform for managing customer support requests. It integrates web forms and email synchronization, allowing you to efficiently handle tickets, enhance communication, and improve customer experience.

Absolutely! iNextCRM enables you to create, edit, and delete tickets as needed, providing you with full control over your support ticket management. You can efficiently manage an unlimited number of tickets, ensuring efficient support operations.

The Web2Ticket Form feature allows you to integrate a ticket form directly on your website. Customers can conveniently submit support tickets directly from your website, enhancing the ticket creation process and providing a seamless customer experience.

iNextCRM's Sync from Email feature automates ticket creation and workflow by synchronizing emails from your designated support email ID. This eliminates the need for manual ticket creation and ensures that customer inquiries and issues are automatically converted into tickets, improving efficiency and response time.

With iNextCRM's predefined replies feature, you can create standard responses to common customer inquiries. This saves time and effort when responding to tickets, ensuring consistent and efficient support while maintaining accuracy and professionalism.

The Convert to Task feature in iNextCRM allows you to seamlessly convert tickets into tasks when necessary. This enables smooth collaboration between support teams and other departments, ensuring effective resolution of customer issues by leveraging task management capabilities within the system.

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Project Management
Project Management
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