Products

Support your customer with
iNextCRM's Support CRM

In the realm of customer support, efficiency and effectiveness are paramount. iNextCRM's Support CRM is your dedicated partner in delivering top-notch assistance to your clients. Our feature-rich platform equips you with the tools you need to provide unparalleled support and enhance customer satisfaction.

Support/Ticket Management

Effortlessly manage customer support requests with our robust ticket management system. Streamline your support process and ensure that no query goes unanswered.

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User & Role Management

Take control of user roles and permissions, ensuring that your team has access to the right information and functions they need to excel in their support roles.

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Customers

Your customers are at the center of your business. iNextCRM allows you to manage customer profiles effectively, ensuring that you have all the necessary insights to deliver exceptional service.

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Contacts

Manage your contact database with ease. Keep track of your connections, and access vital information quickly, facilitating seamless communication.

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Task Management

Stay on top of support tasks and responsibilities with our intuitive task management features. Prioritize, schedule, and monitor tasks effortlessly.

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Knowledge Base

Empower your customers with a rich knowledge base. Create informative articles and resources to help your clients gain insight into your services and products.

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Ticket Feedback Management

Gather valuable feedback from your clients with our ticket feedback management system. Understand their needs and preferences better to refine your support services.

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Client Portal

Provide your clients with a dedicated portal for support interactions. It's a convenient and secure way for them to access information and communicate with your support team.

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Team Chat

Enhance collaboration within your support team through our team chat module. Enable your staff members to communicate seamlessly, improving response times and teamwork.

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File Management

Efficiently manage support-related documents and files within the CRM. Access critical information when needed to resolve customer inquiries effectively.

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Appointment Scheduling

Streamline the scheduling of support appointments and meetings, ensuring that your team is always prepared to assist clients.

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Share Ideas & Documents

Promote idea sharing and discussions among your team members and clients. Facilitate open communication, allowing everyone to share thoughts, opinions, files, and more.

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